Terms of Service

Welcome to ORSA. These Terms of Service regulate the general conditions of access and use of the website accessible at www.orsacoffee.com, which ORSA makes available to Internet users.

Accessing and using this Website implies full and unreserved acceptance of each and every one of the provisions included in these Terms. The user must carefully read these Terms each time they intend to use the Website, as they may be modified at the discretion of ORSA, due to legislative updates or changes in business practice.

1. Ownership of the Website

  • Company name: ORSA Group ApS
  • Registered address: [Insert address]
  • City: København
  • CVR: [Insert CVR number]
  • Email: hello@orsacoffee.com

 

ORSA Group ApS is the owner of this Website and is responsible for its management and operation.

2. Purpose

The Website provides users with access to information, products, and services related to specialty coffee, merchandise, subscriptions, and other related activities offered by ORSA.

These Terms govern access, browsing, and the purchase of products through the Website.

3. Access and Use of the Website

3.1 Free Access

Access to the Website is free of charge. However, purchasing products through the Website requires payment in accordance with the conditions described during checkout.

3.2 User Responsibility

Users agree to:

  • Use the Website in a lawful manner.

  • Provide truthful and accurate information when placing orders.

  • Refrain from using the Website for fraudulent or harmful purposes.

  • Avoid actions that may damage, disable, overload, or impair the Website.

ORSA reserves the right to deny or withdraw access to users who fail to comply with these Terms.

4. Content of the Website

All content on this Website, including text, images, designs, graphics, logos, product descriptions, and trademarks, is the property of ORSA or its licensors and is protected by intellectual property laws.

Users may not reproduce, distribute, modify, or exploit any content without prior written authorization from ORSA.

Product descriptions, pricing, and availability may be modified without prior notice. ORSA makes reasonable efforts to ensure that the information on the Website is accurate; however, errors may occur. In such cases, ORSA reserves the right to correct inaccuracies and update information without liability.

5. Product Information and Availability

All products are subject to availability. ORSA reserves the right to discontinue products at any time.

In the event that a product is unavailable after an order has been placed, the customer will be informed and offered a refund or alternative solution.

Images shown on the Website are for illustrative purposes. Minor variations in packaging, roast dates, or appearance may occur.

6. Prices and Payment

All prices displayed on the Website are indicated in EUR or DKK (as applicable) and include VAT where required by law.

Shipping costs are calculated during checkout and clearly displayed before payment confirmation.

ORSA reserves the right to modify prices at any time; however, products will be invoiced based on the prices in effect at the time the order is confirmed.

Payment methods accepted are indicated at checkout.

7. Shipping and Delivery

Shipping terms, delivery times, and costs are described in the Shipping Policy.

Delivery times are estimates and may vary depending on location, logistics providers, and unforeseen circumstances. ORSA is not responsible for delays caused by third-party carriers.

8. Returns and Right of Withdrawal

Returns and refunds are governed by the Return Policy available on the Website.

Due to the perishable nature of coffee products, certain items may not be eligible for return unless defective or damaged.

Customers located within the European Union have statutory rights regarding withdrawal and defective goods, as provided by applicable consumer protection legislation.

9. Limitation of Liability

ORSA shall not be liable for:

  • Interruptions or technical issues beyond its control.

  • Damages resulting from misuse of the Website.

  • Indirect or consequential damages arising from the use of products purchased through the Website.

Nothing in these Terms excludes liability where such exclusion is not permitted under applicable law.

10. Data Protection

The processing of personal data is governed by the Privacy Policy available on the Website.

11. Modifications

ORSA reserves the right to modify these Terms at any time. Updated versions will be published on the Website and will become effective upon publication.

12. Governing Law

These Terms are governed by the laws of Denmark. Any disputes arising from the use of the Website shall be subject to the jurisdiction of the competent courts of Denmark.